All Posts
What is the Most Direct Cause of Customer Loyalty?
What is the most direct cause of customer loyalty? At first glance, the question seems simple, but is it really? Businesses have chased the answer for decades, often focusing on flashy marketing or big-budget loyalty programs.
What is Purchase Order Management?
Imagine this: your business is running smoothly, orders are coming in, and everything seems on track—until an unexpected hiccup in procurement throws a wrench into your operations.
Demand Planning and Forecasting: Mastering Your Supply Chain
If you are truly passionate to run a thriving business, demand planning and forecasting simply cannot be overlooked. Time and time again, we have seen evidence of volatile markets and evolving demands that continue to shake the business world.
Understanding Safety Stock: How It Prevents Stockouts
Let’s face it, in today’s fast-paced business environment, maintaining optimal inventory levels is crucial for success. One of the key concepts in inventory management is safety stock.
7 Examples of Bad Customer Service and How to Avoid Them
One of the most unnecessary problems that a business could have is bad customer service. Customer service is more than just resolving complaints—it’s the foundation of a business’ reputation and customer loyalty.
What is Live Selling?
Live selling has come to exist through an interesting adaptation of live streams. At one time, live streams were merely a way for users to interact with an audience about different topics.
Minimum Quantity Order (MOQ): What It Is, Why It Matters, and How to Optimize It
For someone looking to be successful in the business world, there are so many business jargons to learn and understand. The term Minimum Quantity Order(MOQ) is no exception as it is crucial to maintain profitability, manage inventory, and streamline supply chain operations.
What is a Stockout? Everything You Need to Know to Avoid It
Stockouts have proven to be a major problem for businesses across industries, affecting profitability, customer loyalty, and operational efficiency. But what exactly is a stockout, and how could it affect a business in today’s fast-paced world?
What Is Order Management System? (OMS)? - 3 Reasons Why Your Business Needs It
A business without an efficient order management system is likely to struggle. Whether you’re handling retail sales or financial transactions, an Order Management System (OMS) is essential to ensure smooth operations.
Multichannel eCommerce Solutions: Streamline Integration & Management
In today’s digital era, reaching customers where they prefer to shop is no longer a luxury—it’s a necessity. With countless marketplaces online, it has become even more essential to adapt one’s business strategy.
Shopee Seller Fees
In this article, we’ll be covering all the fees an online seller or e-commerce merchant can incur when they sell on Shopee. Shopee is a huge platform with millions of potential customers for your business, but it’s important to understand what fees you will be charged when using it.
Inventory Forecasting for Multiple Sales Channels
Look, I’m not going to sugarcoat it - managing inventory across multiple e-commerce channels is about as easy as herding cats. But after a decade of late nights, close calls, and yes, a few epic fails, I’ve learned a thing or two about keeping stock levels just right.
Multichannel Ecommerce Management: The Complete Guide
Executive Summary If you’re managing multiple ecommerce channels in Southeast Asia, you know the challenges of keeping everything in sync. This comprehensive guide to multichannel ecommerce management covers everything from platform selection to scaling operations, based on real experiences helping merchants process thousands of orders daily across Shopee, Lazada, TikTok Shop, and other major platforms.
Pricing Competitively
Competitive pricing is the process of selling a product or service at a price that is equal to or lower than that of a competitor. Companies can also practice competitive pricing by offering more attractive payment terms than their competitors.
How To Avoid Over-Selling
In E-Commerce overselling usually happens when your buyer buys a product that’s already sold. It is more common when stocks are listed on various marketplaces. If you do not track your inventory well, the probability of you selling the last item that has already been sold in another marketplace is higher.
10 Things you can do to get more sales from your product listing
A product listing effectively shows the product presentation which consists of its title, images, description and price. Hence, optimizing your product listing is essential to drive traffic and gain sales.
How to Get Good Reviews for your Online Store
A review on your online store or product allows your shoppers the chance to leave a feedback or opinion to your online business. It helps other shoppers to build confidence in the product or business before deciding to purchase it.
Why you must be on all ecommerce platforms
Where do people normally shop online? Lazada. Qoo10. Shopee. Tiki. Bukalapak. Tokopedia. Amazon. Zalora. Ebay. Carousell. Shopify. Magento. WooCommerce. Seems overwhelming some times doesn’t it? This decade will definitely see e-commerce compete strongly with physical retail, but why are there so many platforms and stores online?
Understanding your E-Commerce Sales Funnel
This is a follow-on guide for our previous explainer: What is a sales funnel?. If you’re coming directly to this page, we recommend starting with that guide first, and then returning here.
What Is a Sales Funnel?
In this article, we’ll talk about a sales funnel, and why it’s important to grow your sales. It’s important to understand this concept before you can improve your e-commerce sales.
E-Commerce Experts Interview Series: Victor Goh from Qoo10
Hi everyone, and welcome to another edition of “E-Commerce Experts”, our interview series with practitioners in the Southeast Asian e-commerce space. Today we have Victor Goh, category head at Qoo10 for kids and toys, to share some tips.
