Last mile delivery is the final step of getting goods from a warehouse or transport hub to your customer’s front door. For marketplace sellers here in Singapore, this is the final, most critical moment of the entire customer experience. It’s the part that directly shapes their satisfaction and your store ratings.

The 3PL vs 4PL conversation comes down to a simple question: are you looking for a partner to do the logistical work, or a partner to manage the entire process? A 3PL is your hands-on crew, physically handling warehousing and shipping. A 4PL acts as the general contractor for your supply chain, managing all the different players (including 3PLs) to ensure the entire system works together seamlessly.

Last-mile delivery is the final, crucial step in getting an order to your customer. It’s the journey a package takes from a local distribution hub to a customer’s front door, and it’s often the most expensive and complex part of the entire shipping process.