The last mile of delivery is the final, critical step in the supply chain where a package moves from a local distribution hub to your customer’s front door. It’s often the most expensive and complicated part of the entire shipping journey, and it has a massive impact on whether a customer is happy enough to buy from you again.

Last-mile delivery is the final, critical step in the e-commerce journey: getting a package from a local warehouse or fulfillment hub to your customer’s doorstep. This is the moment of truth for your brand, the one physical interaction that shapes how a customer feels about their entire purchase.