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Customer Service Specialist

Singapore Customer Success Full-time

Want to make an impact in e-commerce? Love solving complex puzzles?

At OneCart, we make online selling simple for businesses of all sizes. We are building a lean, high-performing team where everyone is great at what they do and works together effectively.

About the Role

This is a hands-on, technical support position where you will be our front-line product expert, reporting directly to the CEO. As an Individual Contributor, you will focus on rapid and accurate problem-solving, becoming a master of the OneCart platform.

This means your KPI is Customer Enablement. You are the internal expert who ensures customers can use our platform without friction, turning complex issues into simple solutions.

What Your Days Will Look Like

Technical Problem Solving & Support

  • Be the friendly, expert voice of OneCart through email and chat.
  • Diagnose, troubleshoot, and resolve a wide range of technical issues, from simple user questions to complex software bugs.
  • Own customer issues from start to finish, digging into the details to find the root cause and deliver a complete solution.
  • Guide customers through technical steps with clarity and patience, making them feel empowered.
  • Collaborate with the product and engineering teams to escalate and track bugs effectively.

Proactive Content Creation & System Improvement

  • Identify patterns in support queries to understand common friction points for our customers.
  • Write clear, concise Knowledge Base articles and create short, engaging tutorial videos that proactively answer questions.
  • Build out our self-service support library, reducing future support tickets and helping customers succeed on their own.
  • Leverage AI tools to enhance and speed up your content creation and problem-solving work.

What We Need From You

  • Strong technical problem-solving skills and a relentless determination to find the right answer.
  • Natural curiosity to dig deep, find root causes, and understand how things work.
  • A quick and eager learner who can rapidly grasp technical concepts, including platform logic and basic API functionality.
  • Excellent written communication skills, with an ability to explain complex ideas simply and clearly.
  • Ability to juggle multiple tasks and tools smoothly in a fast-paced environment.
  • Openness to feedback and a drive to constantly improve.
  • A team player mentality—as a startup, we all pitch in to help each other.

You do not need to be an expert in our industry. What matters more is your genuine passion for technology and solving challenging problems. The work is fast-paced and always evolving. We need someone with drive, curiosity, and an enthusiasm for continuous learning.

What Makes OneCart Different

  • Direct Communication: We skip the bureaucracy and corporate politics. We say what we mean and move fast.
  • Smart Tools: We automate wherever possible and invest in tools that eliminate busywork.
  • Data-Driven: We use data to guide decisions. If something makes sense, we do it. If not, we drop it.
  • Real Impact: We focus on results, not face time. Everything we do must move the business forward.
  • Startup Spirit: Everyone chips in where needed—your role will extend beyond your core responsibilities as we grow together.

Our Platform Focus

You will become a master of the OneCart platform, helping customers by:

  • Navigating through complex processes and resolving technical issues.
  • Becoming an expert on the product’s functionality, from the front-end UI to the back-end logic and API.
  • Implementing solutions and tracking bug fixes to completion.
  • Enabling customers to get maximum value from our product, regardless of their technical skill level.

If you are driven, resourceful, and ready to become a product master in a growing company, we want to hear from you.

This is an excellent opportunity for professionals who are eager to build deep technical expertise, solve meaningful challenges, and make a tangible impact on both our customers and our product.

How to Apply

You MUST fill out the application form here: Apply Now

We will only review applications that have submitted the Google Form link above.