In some cases, an order may fail to sync properly with OneCart, causing outdated or missing details such as status updates, tracking numbers, or financial information. If this happens, OneCart provides a Force Reload Data option that allows you to manually refresh the order details.
If you notice an order that hasn’t updated correctly, follow these steps to force a sync:
Navigate to the Order Details Page
Check the Order Status
Click on “Force Reload Data”
Verify the Updates
By using the Force Reload Data feature, you can ensure that your order information remains accurate and up to date, allowing for smoother order management across platforms.