Reactivating a Disabled Shop

Why was my shop deactivated?

OneCart may automatically deactivate a shop when it detects a persistent connection failure. The most common reason is a Cloudflare firewall block — if your store has Cloudflare enabled, it may be blocking OneCart from accessing your store’s API.

When a shop is deactivated:

• It moves to the Inactive Shops tab on your Connected Platforms page
• Order syncing and inventory updates are paused for that shop
• You will receive an email explaining the issue

How to reactivate your shop

Step 1: Fix the underlying issue

Before reactivating, you need to resolve whatever caused the deactivation. If it was a Cloudflare block, see our guide: Handling Cloudflare Blocks.

Step 2: Go to your Connected Platforms page

Navigate to Connected Platforms in your OneCart dashboard.

Step 3: Find the inactive shop

Click the Inactive Shops tab to see your deactivated shops.

Step 4: Click “Test Connection”

Next to the affected shop, click the Test Connection button. OneCart will attempt to connect to your store’s API.

• If the test succeeds: Your shop will be automatically reactivated and moved back to the Active Shops tab. Order syncing and inventory updates will resume immediately.
• If the test fails: The connection issue has not been resolved yet. Double-check your Cloudflare settings (or other firewall configuration) and try again.

What happens after reactivation?

Once your shop is reactivated:

• Order polling resumes — OneCart will start checking for new orders on the next polling cycle (every 10 minutes for Magento, every 15 minutes for WooCommerce)
• Inventory sync resumes — any inventory changes you make in OneCart will be pushed to your store again
• Check for missing orders — depending on how long your shop was inactive, some orders may fall outside OneCart’s polling window and won’t be picked up automatically. Check your store’s order list against OneCart and if you notice any discrepancies, contact us at hello@lachmann-tech.com to request an order backfill.
• Verify and force push inventory — while your shop was inactive, orders on your store may have changed your stock levels without OneCart knowing. Make sure OneCart has the correct stock quantities, then do a Force Push Quantity to All Platforms to re-sync your inventory across all channels.

Need help?

If you’re unable to reactivate your shop or need assistance diagnosing the connection issue, contact us at hello@lachmann-tech.com.