Managing User Accounts (Add, Remove, & Permissions)
This guide explains how to add users, remove users, and manage permissions in OneCart.
Accessing User Management
Go to Settings (top-right menu).
Click My Account > My Company
Here you can view all users, their roles, and permission levels.
Add a New User
- Click Invite Team Member.
Enter:
Click Send Invitation.
The user will receive an email to activate their account.
Common Roles
Full Access – Can manage all aspects of the company
Warehouse – Limited to warehouse operations only
Removing a User
User removal cannot be done inside OneCart.
To remove a user, please contact:
📩 hello@getonecart.com
Include:
The email address of the user to be removed
Your shop name / company name
Confirmation that you are the authorised account owner/admin
Our support team will process the removal and update you once completed.
Editing User Permissions or Roles
If you have Full Access, you can update a teammate’s role directly from the My Company page, no email needed.
Go to My Company (Settings > My Account > My Company) and find the teammate in the Company Users table.
- In the Actions column of the teammate’s row, click Edit (the pencil icon).
- In the Edit Team Member window, update either or both of the following. The fields are pre-filled with the teammate’s current settings.
Access Level: choose Full Access (can manage all aspects of the company) or Warehouse (limited to warehouse operations only).
Multi-Company Access: choose Yes or No. This option only appears when your account spans more than one company.
- Click Save Changes.
The change takes effect immediately.
Good to know
Only Full Access users can edit teammates. Warehouse users do not see the Edit button.
You cannot change your own role. Your row shows a You badge instead of an Edit button, a safeguard so you can’t accidentally lock yourself out.
OneCart staff rows are not editable.
Note: Editing applies to a teammate’s role and access only. Removing a user is not self-serve, that is still handled by our support team. See Removing a User above, or email 📩 hello@getonecart.com.