The Cancellations report in OneCart provides a detailed analysis of order cancellations ithin a specific time frame. This report helps businesses understand cancellation trends, identify reasons for order failures, and take corrective actions to improve customer satisfaction and reduce lost revenue.
Visualize how order cancellations have evolved during the selected time period. Group cancellations by specific time intervals (e.g., daily, weekly) to spot patterns or spikes.
Browse through individual canceled orders for a detailed breakdown, including:
Identify Trends :
Investigate Reasons :
Take Corrective Actions :
Monitor Impact on Inventory :
Q: What does the “Cancellation Value” metric represent?
A: This is the total monetary value of all canceled orders during the selected date range.
Q: How can I reduce my cancellation rate?
A: Review common cancellation reasons and take steps to address them, such as improving payment gateway reliability or implementing order confirmation checks.
Q: Can I export this report?
A: Yes, you can export the report data in CSV format for further analysis.